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Customer ServiceFAQ's Feedback Instruction Sheets Replacement Parts Order Form Frequently Asked QuestionsWhere can I buy your products? Can I buy your products direct? Why are mounting screws not included with your wall mount mailboxes? Are your mailboxes approved by the U.S. Postal Service? Does your mailbox warranty cover vandalism? Can your mailboxes be painted? Q. Where can I buy your products? Our products can be purchased from many retail outlets. Click here for a list of retailers. Q. Can I buy your products direct? We sell through established retailers and distributors throughout the U.S. Check with your local home center or hardware store. Q. Why are mounting screws not included with your wall mount mailboxes? We do not include mounting screws in our mailboxes because we do not know the type of wall where the mailbox will be mounted. For wall mounts, use #8 or #10 pan head Phillips screws of adequate length to anchor the mailbox. For wood panel walls, screw length into the wall should be approximately 1". For masonry, stucco or metal walls, use a minimum #8 plastic anchor and screw. Q. Are your mailboxes approved by the U.S. Postal Service? The U.S. Postal Service governs the size, operation, design features, etc. of rural curbside mailboxes. All of our rural curbside mailboxes are U.S.P.S. approved. The U.S.P.S. does not govern wall mount mailboxes, although the product must operate easily and have longevity similar to curbside mailboxes. Local mail carriers should be contacted before installing any type of mailbox not stamped with "Approved by the Postmaster General" to ensure proper placement of the mailbox. Rural curbside mailboxes must be secured onto mailbox posts and placed at a height of 42" to 45" above the road or street surface. Contact your mail carrier prior to installation. Q. Does your mailbox warranty cover vandalism? Our warranty does not cover vandalism, or cosmetic blemishes caused by environmental conditions such as rust or fading. Q. Can your mailboxes be painted? Our mailboxes are powder coat painted and can be painted a different color. First, wipe the mailbox down with rubbing alcohol to remove dirt and oil. Let the mailbox dry, then paint it with a "Krylon®" type spray paint. Note: painting your mailbox will void any warranty associated with the mailbox product. |
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